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Privacy Policy

Last updated: 22 October 2026

Who we are

This website, festivechristmas.co.uk, is run by Indoor Living Ltd, trading as Festive Christmas (company number 15691574), 11C Brindley Road, Reginald Road Industrial Estate, St Helens, WA9 4HY. We are the data controller for the personal information we collect through this site. Contact us about privacy at smile@festivechristmas.co.uk or on 01744 903 818.

What we collect

  • Order details: your name, delivery and billing address, email, phone number and what you bought.
  • Account details: if you create an account, your login details and order history.
  • Messages: anything you send us when you contact us.
  • Website usage: information about your device and how you use the site, collected through cookies. See our Cookie Policy.

We do not see or store your full card details. Payments are handled securely by our payment providers.

How we use it, and our legal basis

  • To take, deliver and support your order, including returns and refunds (to perform our contract with you).
  • To keep accounting and tax records (legal obligation).
  • To prevent fraud and keep the site secure (legitimate interests).
  • To send marketing emails, only if you have opted in, and you can unsubscribe at any time (consent).
  • To measure and improve our advertising on Facebook, Instagram and TikTok, only if you accept those cookies (consent).

Who we share it with

We share only what is needed with the companies that help us run the shop: our website host, payment providers, any pay-later provider you choose, couriers delivering your order, our email provider, and, if you consent, advertising platforms such as Meta and TikTok. We may also share information within our group of companies, or where the law requires it. We never sell your personal information.

Transfers outside the UK

Some of these providers process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK’s approved data transfer agreements.

How long we keep it

We keep order records for six years for tax and accounting purposes. Marketing data is kept until you unsubscribe. Other information is kept only as long as we need it for the purposes above.

Your rights

You have the right to access the personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to data portability, and to withdraw consent at any time. To use any of these rights, contact us using the details above.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.