Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at smile@festivechristmas.co.uk.

When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Change of mind
To be eligible for a change of mind return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order on receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom made products. Please get in touch if you have questions or concerns about your specific item.

Exchanges
If you have ordered the wrong item or colour, it is simple to arrange an exchange. Simply contact us and one of our helpful team will assist you with your exchange.

Refunds
We will notify you once we’ve received and inspected your return. Once your refund has been issued you’ll receive an email and you will be automatically refunded onto your original payment method within 10 working days. If you have any queries about your return or refund, please contact us at smile@festivechristmas.co.uk.

If you would prefer to return your item yourself, please include your order number and send it to:

Festive Christmas
Indoor Living Ltd
11C Brindley Road
Reginald Road Industrial Estate
St Helens
WA9 4HY